How can we help?
Getting Started
How does TABI & MAMA work? +
Simply browse our menu, choose your favourite meals and place your order. We'll carefully prepare, freeze and package your selection before delivering it directly to your door, ready for your freezer.
How many meals can I order? +
Choose from our seven-meal box or our larger fourteen-meal box, depending on your needs and routine.
Can I choose the same meal more than once? +
Absolutely. You can select your favourite meals multiple times when building your box.
Our Meals & Ingredients
Are your meals delivered fresh or frozen? +
Our meals are carefully cooked and then frozen before delivery. This allows you to store them conveniently and enjoy them whenever they fit into your routine.
Are your meals suitable for breastfeeding mothers? +
Our meals are designed with postpartum nourishment in mind and include a variety of ingredients as part of a balanced diet. Individual nutritional requirements vary, so we recommend reviewing the ingredients and consulting a healthcare professional if you have specific dietary concerns.
Delivery & Packaging
Do you deliver throughout the UK? +
We offer delivery across the United Kingdom, subject to postcode eligibility and the availability of suitable temperature-controlled courier services. Any delivery restrictions will be communicated before dispatch.
How are my meals packaged? +
Each meal is packed in an individual kraft bowl. Your selection is then placed inside a protective, insulated delivery box with suitable cooling materials to help maintain its frozen condition during transportation.
Storage & Heating
How should I store my meals? +
Transfer your meals into your freezer promptly upon arrival and store them according to the instructions on their packaging.
Do I need to remove the packaging before heating? +
Always follow the heating instructions supplied with your meal. Remove any outer packaging, paper sleeves or other components that are not specifically identified as microwave-safe before reheating.
Can I refreeze a meal once it has defrosted? +
We recommend following the storage instructions provided with your meal. Do not refreeze fully defrosted meals unless the product instructions expressly permit it.
How do I heat my meals? +
Each meal comes with preparation and reheating guidance. Please follow the instructions provided with your specific dish to ensure it is heated safely and thoroughly.
Subscriptions & Payments
Do I need a subscription to order? +
Available purchasing options are displayed on our product pages. Where both one-time purchases and subscriptions are offered, you can select the option that best suits your needs.
How does the subscription work? +
Where available, our subscription option allows you to receive recurring meal deliveries according to your selected plan. The price, billing frequency and applicable terms will be shown before checkout.
Can I pause or cancel my subscription? +
You can manage your subscription in accordance with the terms and applicable cut-off times shown with your plan. Please contact our support team if you need assistance.
What payment methods do you accept? +
Available payment methods are displayed securely at checkout.
Orders & Support
Can I change my order after placing it? +
Please contact us as soon as possible if you need to make a change. We will do our best to help, although amendments may not be possible once preparation or fulfilment has begun.
What if my order arrives damaged or incorrect? +
Please email support@tabiandmama.com with your order number and details of the issue. Photographs are helpful where available. We will investigate and arrange an appropriate resolution in accordance with your consumer rights.
Can I return my meals? +
As our meals are perishable frozen food products, the usual change-of-mind cancellation right generally does not apply. However, your statutory rights remain protected if products are faulty, damaged, unsafe or incorrectly supplied. Please refer to our Refund Policy for details.
How can I contact TABI & MAMA? +
You can contact our team at support@tabiandmama.com or through the contact form on our website. We're always happy to assist with questions about your meals, orders and deliveries.
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