Last updated: 3 November 2026

At TABI & MAMA, every order is prepared with thought, attention and care. We understand how important it is to receive your meals in excellent condition, and we're committed to making your experience as smooth and reassuring as possible.

Please read our Returns & Refunds Policy before placing an order.

1. Returns of Food Products

Due to the perishable nature of our frozen meals, soups and fresh juices, we generally cannot accept returns once products have been delivered.

The usual 14-day change-of-mind cancellation right does not apply to goods that are liable to deteriorate or expire rapidly.

This does not affect your statutory consumer rights if your order arrives damaged, is unsafe, is incorrect or does not meet the required legal standards.

2. Damaged, Incorrect or Unsuitable Orders

We take great care to ensure every order is correctly prepared, securely packaged and delivered in suitable condition.

If you experience any of the following issues, please contact us:

• Damaged or leaking packaging

• Incorrect or missing products

• Food arriving in an unsuitable condition

• Products that do not match their description

• Any concerns about the safety or quality of your order

We kindly ask that you notify us as soon as possible, preferably within 24 hours of delivery, so we can investigate promptly.

Please include your order number, a description of the issue and photographs where possible.

The 24-hour period is a requested reporting timeframe, not a restriction on your statutory rights.

If you believe a product is unsafe, please do not consume it.

3. Refunds and Replacements

Where an order is faulty, damaged, incorrectly supplied or otherwise does not meet the standards required by law, we will provide an appropriate remedy in accordance with your consumer rights.

Depending on the circumstances, this may include:

• A replacement product

• A partial refund

• A full refund

Approved refunds will normally be issued to the original payment method.

The time taken for a refund to appear in your account may vary depending on your bank or payment provider.

4. Order Cancellations

We understand that plans can change, particularly during the early stages of motherhood.

If you need to cancel an order, please email us at support@tabiandmama.com as soon as possible.

We will do our best to accommodate cancellation requests before your order enters preparation or dispatch.

Once preparation has begun, we may be unable to accept a change-of-mind cancellation for perishable products.

Any statutory cancellation rights that apply to your order remain unaffected.

5. Subscription Orders

For customers using our subscription service, future deliveries may be managed or cancelled in accordance with the subscription terms provided at checkout.

Any changes must be made before the applicable order cut-off time.

Cancelling a subscription does not automatically cancel an order that has already entered preparation or dispatch.

If you require assistance with your subscription, please contact support@tabiandmama.com.

6. Delivery Issues and Missed Deliveries

Our frozen products require appropriate temperature-controlled handling.

We recommend arranging for someone to be available to receive your order and transferring your meals to the freezer promptly upon arrival.

If a delivery is missed, delayed or arrives in an unsuitable condition, please contact us as soon as possible.

We will assess each situation fairly, taking into account the delivery arrangements agreed at checkout and the circumstances of the issue.

Where TABI & MAMA is responsible for a failure to deliver goods as agreed, your statutory rights remain protected.

7. Food Safety and Storage

For your safety and enjoyment, please follow the storage and preparation instructions provided with each product.

Frozen meals should be transferred to the freezer promptly after delivery, and fresh juices should be refrigerated in accordance with their labels.

If you have concerns about the condition or temperature of your order upon arrival, please contact us before consuming the affected products.

8. Contact Us

If you have any questions, concerns or requests relating to your order, our team is here to help.

TABI & MAMA

Customer Support: support@tabiandmama.com

Please include your order number and relevant details so we can assist you as efficiently as possible.

9. Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Where products are faulty, unsafe, not as described or otherwise fail to meet legal requirements, you may be entitled to a refund, replacement or another appropriate remedy.

We are committed to treating every customer fairly and resolving concerns with professionalism and care.