Last updated: 3 November 2026

Welcome to TABI & MAMA. These Terms & Conditions govern your use of our website and the purchase of products and services from us.

By placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these terms affects your statutory consumer rights.

1. About Us

TABI & MAMA is a United Kingdom-based business specialising in frozen postpartum meals and related food products.

Trading Name: TABI & MAMA

Website: www.tabiandmama.com

Email: support@tabiandmama.com

2. Our Products

TABI & MAMA offers carefully prepared frozen meals designed to provide convenient, balanced food options during the postpartum period.

Our range may include individual meals, meal boxes, soups, beverages and other food products.

Product availability, ingredients, portion sizes and nutritional information may vary. We reserve the right to update our product range and descriptions where necessary.

We aim to ensure that all product information is accurate and clearly presented.

3. Orders & Acceptance

By placing an order through our website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.

• The information you provide is accurate and complete.

• You are authorised to use your selected payment method.

• You have reviewed the products, delivery information and applicable charges.

After placing an order, you will receive an order acknowledgement by email.

An order is accepted when we confirm acceptance or dispatch, as specified in our order communications. We reserve the right to decline an order for legitimate reasons, including product unavailability, payment issues or delivery restrictions.

If payment has already been taken for an order we cannot fulfil, we will arrange a refund.

4. Pricing & Payment

All prices are displayed in pounds sterling (GBP).

Any applicable taxes and delivery charges will be shown before you complete your purchase.

We reserve the right to amend prices at any time. Changes will not affect orders already accepted.

Payment must be completed using one of the payment methods available at checkout.

Payments are processed through secure third-party payment providers.

5. Meal Boxes & Quantities

TABI & MAMA offers meal selections designed around different household needs and preferences.

Our standard meal box contains seven meals, while our larger meal box accommodates up to fourteen meals.

Customers may select their preferred meals from the available menu, subject to stock and any product-specific restrictions.

Meal selections and quantities must be reviewed before checkout.

6. Subscriptions

Where available, customers may purchase meals through a recurring subscription.

By subscribing, you authorise recurring payments according to the price, billing frequency and terms displayed at checkout.

Subscription details, including the renewal frequency, charges and cancellation arrangements, will be presented before purchase.

Customers may manage or cancel their subscriptions in accordance with the applicable subscription terms and communicated cut-off times.

Cancellation of a subscription prevents future renewals but does not automatically cancel an order that has already been accepted or entered preparation.

Any applicable refund rights remain unaffected.

7. Delivery

We offer delivery throughout the United Kingdom, subject to postcode eligibility and the availability of suitable temperature-controlled delivery services.

Delivery charges and estimated delivery dates will be communicated during checkout or order confirmation.

Although we make reasonable efforts to deliver orders within the stated timeframe, delays may occasionally occur.

Please refer to our Shipping & Delivery Policy for further information.

8. Frozen Packaging & Storage

Our meals are supplied frozen and packaged using suitable insulated materials and cooling products intended to protect their condition during transportation.

Customers should transfer meals into their freezer promptly upon receipt and follow the storage instructions provided.

Please inspect your order when it arrives.

If any product appears thawed, damaged or unsafe, do not consume it. Contact us as soon as possible for assistance.

Always follow the heating, defrosting and storage instructions supplied with each product.

9. Ingredients, Allergens & Dietary Requirements

We aim to provide accurate ingredient and allergen information for our products.

Customers are responsible for reviewing this information before ordering and consuming meals.

Our food preparation facilities may handle ingredients containing common allergens.

We cannot guarantee that a product is free from traces of an allergen unless expressly stated and supported by appropriate preparation controls.

If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing an order.

We reserve the right to update recipes or ingredients, but will ensure that applicable allergen information is provided in accordance with food information requirements.

10. Nutritional & Health Information

Our meals are designed to offer convenient food options during the postpartum period.

Any nutritional, dietary or wellness information provided on our website is for general information purposes only.

Our products are not intended to diagnose, treat, cure or prevent medical conditions.

TABI & MAMA does not provide medical advice.

Customers with specific health conditions or dietary needs should seek advice from an appropriately qualified healthcare professional.

11. Cancellations, Returns & Refunds

Due to the perishable nature of our frozen food products, the usual 14-day change-of-mind cancellation right will generally not apply to these items.

However, this does not affect your statutory rights if products are faulty, unsafe, damaged, incorrectly supplied or otherwise fail to meet applicable legal standards.

If you experience an issue with your order, please contact support@tabiandmama.com as soon as reasonably possible.

Where appropriate, we may offer a refund, replacement or another remedy in accordance with applicable consumer law.

Please refer to our Refund Policy for further details.

12. Incorrect or Damaged Orders

We take care to ensure that orders are prepared and packed accurately.

If you receive an incorrect, incomplete or damaged order, please contact our customer support team with your order number and details of the issue.

Photographs may assist our investigation but will not be required where it would be unreasonable to provide them.

We will review the circumstances and provide an appropriate resolution in accordance with your legal rights.

13. Customer Responsibilities

Customers are responsible for providing accurate delivery and contact information.

You must ensure that appropriate arrangements are in place to receive perishable deliveries.

Once your meals have been delivered, you are responsible for following the supplied storage and food preparation instructions.

Nothing in this section removes our responsibility to supply products that comply with applicable law.

14. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with its security or operation.

• Upload malicious software or harmful content.

• Misuse our branding, images or intellectual property.

• Provide false or misleading information when placing an order.

We may restrict access where reasonably necessary to protect our website, customers or business.

15. Intellectual Property

All original content on the TABI & MAMA website, including our logo, branding, photographs, graphics, product descriptions and website designs, belongs to TABI & MAMA or its respective licensors.

Unauthorised commercial reproduction, distribution or use is prohibited unless permitted by law or approved in writing.

16. Limitation of Liability

We are responsible for losses caused by our breach of these Terms & Conditions where those losses were reasonably foreseeable.

We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of applicable consumer rights.

We are not responsible for losses arising solely from circumstances outside our reasonable control, except where applicable law provides otherwise.

17. Privacy & Data Protection

We respect your privacy and process personal information in accordance with applicable UK data protection legislation.

Please refer to our Privacy Policy for information about how your personal data is collected, used, stored and protected.

18. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services, business operations or legal obligations.

The updated version will be published on our website with a revised effective date.

Changes will not retrospectively remove rights or protections relating to orders already accepted.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom.

Where you live in England, Wales, Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections and applicable rights to bring proceedings in the courts of your home jurisdiction.

20. Contact Us

For questions about these Terms & Conditions, your order or our services, please contact:

TABI & MAMA

Email: support@tabiandmama.com

Website: www.tabiandmama.com

© 2026 TABI & MAMA. All rights reserved.