Last updated: 3 November 2026

At TABI & MAMA, we understand that plans can change, especially during the early stages of motherhood. We aim to make managing your orders and subscriptions as straightforward and flexible as possible.

This policy explains how cancellations, subscription changes and recurring purchases are managed.

1. One-Time Purchases

Customers purchasing our frozen meals, soups or fresh juices as a one-time order may request cancellation by contacting us at support@tabiandmama.com.

We kindly ask that cancellation requests are submitted at least 48 hours before the scheduled delivery date.

If your order has not entered preparation or dispatch, we will arrange a cancellation and refund.

Once preparation has begun, we may be unable to accommodate a change-of-mind cancellation for perishable products.

This does not affect any statutory cancellation rights that apply to your order.

2. Subscription Purchases

Our subscription service is designed to offer convenient, recurring deliveries of your chosen meals.

By selecting a subscription option at checkout, you authorise recurring payments in accordance with the delivery frequency, price and terms displayed when you subscribe.

You may cancel your subscription at any time to prevent future orders, subject to the applicable order cut-off.

There are no cancellation penalties or minimum subscription commitments unless expressly stated and agreed to at checkout.

3. Cancelling a Subscription

To cancel your subscription, you may:

• Access your subscription management portal, where available.

• Follow the cancellation instructions provided in your subscription emails.

• Contact our team at support@tabiandmama.com.

We recommend cancelling at least 48 hours before your next scheduled delivery.

Cancellation stops future subscription renewals that have not yet been processed. It does not automatically cancel an order that has already been placed.

4. Pausing or Changing Your Subscription

Where supported by your subscription plan, you may be able to:

• Pause upcoming deliveries

• Skip a scheduled delivery

• Change your meal selections

• Update your delivery address

• Adjust your delivery frequency

Changes should be requested before the applicable order cut-off.

If you need assistance, our customer support team will be happy to help.

5. Orders Already in Preparation

As our products are perishable, orders that have entered preparation or dispatch may no longer be eligible for change-of-mind cancellation.

Where cancellation is not possible, we will explain the reason and review any concerns individually.

Your statutory rights in relation to faulty, damaged, unsafe or incorrectly supplied goods remain unaffected.

6. Refunds Following Cancellation

Where an order is successfully cancelled and a refund is due, the refund will normally be issued to your original payment method.

The time taken for the funds to appear in your account depends on your bank or payment provider.

For further information, please refer to our Returns & Refunds Policy.

7. Changes Made by TABI & MAMA

If we need to cancel an order because of an unexpected operational issue, product unavailability or delivery disruption, we will contact you as soon as reasonably possible.

Where we cannot fulfil an order, we will offer an appropriate alternative or refund in accordance with your legal rights.

8. Contact Us

For cancellation requests, subscription changes or questions about your purchase options, please contact:

TABI & MAMA

Email: support@tabiandmama.com

Please include your order number or subscription details so we can assist you promptly.

9. Your Consumer Rights

Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer protection legislation.

Where statutory cancellation rights apply, they take precedence over our voluntary cancellation arrangements.